Refund & Cancellation Policy

1. Flights

Cancellation

• Flight cancellations are subject to the airline’s cancellation policy
• Many economy tickets are non-refundable; flexible/business class tickets may allow free cancellation
• Some airlines offer a 24-hour free cancellation window after booking
• To cancel, tell Meera “cancel my flight” or contact us at [email protected]

Refund

• Refund amount depends on the airline’s policy and fare class
• Meera’s booking service fee is non-refundable for confirmed bookings
• If a booking fails before confirmation, the full amount (including service fee) is refunded

2. Hotels

Cancellation

• Hotel cancellations follow the hotel’s cancellation policy as displayed at the time of booking
• Free cancellation is available for many properties up to 24-48 hours before check-in
• Non-refundable rates are clearly labeled during the booking process

Refund

• Refundable bookings: full accommodation cost refunded per the hotel’s policy
• Non-refundable bookings: no refund on the accommodation cost
• Meera’s service fee is non-refundable for confirmed hotel bookings

3. Car Rentals

Cancellation

• Free cancellation up to 24 hours before pickup time
• Cancellations within 24 hours of pickup may incur a fee
• No-show: full rental amount may be charged

Refund

• Full refund for cancellations made more than 24 hours before pickup
• Meera’s flat service fee ($15) is non-refundable for confirmed bookings

4. Airport/City Transfers

Cancellation

• Free cancellation up to 6 hours before scheduled pickup
• Cancellations within 6 hours: 50% charge
• No-show: full amount charged

Refund

• Full refund for cancellations made more than 6 hours before pickup
• Meera’s flat service fee ($5) is non-refundable for confirmed transfers

5. Train Tickets

• Cancellation policies vary by operator (Eurostar, TGV, ICE, etc.)
• Many operators allow exchanges or cancellation with a fee up to departure
• Non-exchangeable tickets are clearly marked at booking time

6. Travel Insurance

• Cancellation depends on the insurance provider’s cooling-off period (typically 14 days from purchase)
• After the cooling-off period, insurance policies are generally non-refundable
• Meera’s commission on insurance is non-refundable

7. Restaurant Reservations

• Restaurant reservations can be cancelled at any time before the reserved time
• No charges for restaurant cancellations (reservations are free)
• Some fine dining restaurants may require a deposit — refund follows the restaurant’s policy

8. Subscription Refunds

Meera subscriptions can be cancelled at any time. Cancellation takes effect at the end of your current billing period. We do not offer prorated refunds for partial billing periods.

9. Travel Booking Refunds

Since travel bookings are contracts between you and the travel provider (airline, hotel, etc.), refund and cancellation policies are governed by each provider’s terms. Meera can assist you in navigating the provider’s refund process, but we are not the merchant of record and cannot issue refunds for travel services.

10. Meera Service Fee

Exception: If a booking fails before confirmation (e.g., provider error, sold-out inventory), the full amount including Meera’s service fee is refunded.

11. Refund Processing

• Refunds are issued to the original payment method via Stripe
• Processing time: 5-10 business days for the refund to appear on your statement
• You will receive an email confirmation when the refund is initiated

12. How to Request a Cancellation

1. Via Meera chat: Tell Meera “cancel my [flight/hotel/transfer]” and she will process the cancellation
2. Via email: Contact [email protected] with your booking reference

13. Disputes

If you believe a refund has been incorrectly denied, contact us at [email protected] with your booking reference and details. We will investigate within 5 business days.

If unresolved, you may dispute the charge through your card issuer.